Onsite Staff Training
Today’s plastic surgery and cosmetic dermatology specialties office staffs are required to be professional and proficient in the art of closing and converting consultations and surgeries into more surgeries with compassion and care for your patients’ wants, needs and expectations!
Your staff now requires proper and ongoing training to expertly communicate with current and future patients. When they have the combination of training by their doctors and CHOATE CONSULTING’s professionals they will excel in serving your patients’ needs.
CHOATE CONSULTING provides personalized on-site training sessions for cosmetic surgery, plastic surgery and cosmetic specialty practices to improve the presentation skills of all practice staff members including the Practice Managers, Patient Care Coordinators, and Patient coordinators, Medical Spa Staff, Aestheticians Nurses, Cosmetic Surgeons, Physician Assistants, Nurse Practitioners and Cosmetic Specialists.
This full-day, interactive session requires that all staff involved in the training give their full, undivided attention to the information.
We recommend that any staff member, either full or part time, who would ever answer phones or interact with patients, be included in the training.
The training session builds on the staff’s present skills, yet helps them to be even more confident and effective at processing phone calls and in-person inquiries from consumers considering cosmetic surgery services.
You staff will receive training on how to
- Close consultations.
- Qualify phone callers to make appointments.
- Process e-mail inquiries into appointments.
- Improve fee-quoting skills.
- Convert hesitant consults into Spa users.
- Convert medical spa clients into surgeries.
- Convert satisfied patients into referrers.
- Improve in-person presentation skills.
- Follow-up unclosed consults.
- Maximize Internet referral conversion.
- Use cosmetic surgery sales vocabulary
